I am a member of feedback unit. I used to provide feedback to the government and to attend their conference. The unit now renamed REACH ( reaching everyone for active citizenry@ home )
Reach has published a book called "Your views, your voice". It was a well written book regarding feedback ( See photo).
If readers are interested to obtain the copies of booklet can make their request at the website http://www.reach.gov.sg/ under the banner of publication, anniversary book
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