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Tuesday 29 July 2008

CUSTOMER SERVICE 客户服务 PELANGGAN GAGI

On 22 July 2008, my friend Mr Y from JB asked me to follow him to Jurong Police Station at Ave 5 Jurong west to collect his cash card as he was not familiar with the place.

We arrived at the station at about 8.50am. He was not allowed to park his car in the station. We were told to park out sidethe station. My friend asked me to look after his car while he parked at the road side.

He has made arrangement with the staff in charge to collect his card. However, it took him 30 mins to collect his card.

During waiting for my friend at the road side, I felt bored and decided to take some photos around the areas including the police station. Sometime, I need photos for my blogging.

I am not aware that I was not allowed to take the police station . A team of police officers approached me asked me why I was taking photos. I told them that I was bored, therefore I make use of the idle time to take photos around the surrounding.

They told me I was not allowed to take the police station pictures. I followed their instruction and deleted the pictures.

I have three suggestions for the Jurong police In charge:

1. To allowed the visitor to park their vehicle in the station for collecting of item.

2. To speed up the customer service time. It took more than 30 minutes to collect a item at the station even though arrangement has been to collect it.

3. To put up "no photo taking sign" for all police stations.

As at to date, I have not received a reply from them.

2 comments:

Zen said...

This incident by itself tells a story. At present, terrorist threat to Singapore is really possible. Just only these few daysago there are many bombings in three countries that are close to the US namely Iraq, India and Turkey. Therefore our Police to needs to be vigilant and we should be understanding on why they are jittery when seeing people photographing sensitive locations. As for allowing cars to park at their premises, I think either the station has not enough parking lots or they do not encourage visitors to park there whereby causing a traffic problem. All your suggestions are actually very useful for the police to improve their services, but they choose to ignore probably they want to be non-commital or may be 'wayanging' which is my favourite perception. I believe you could get a better response if you forward your suggestions to the feed back unit.

pehsk 白成杰 said...

Dear Zen
Thanks for your comments and suggestion.

Regards
pehsk