This was a real story happened in Singapore. It was reported by Straits Times new paper (See newspaper cutting above).
David Ng broke the 70kmh limit in Upper Thomson Road –and got booked for speeding.
The summons came by registered mail several days later, but he was not at home to receive it.
When he called to ask the police to post it again, he was told to collect it at the post office-or wait for a second notice, which they would send later by normal mail.
“That didn’t make sense,” said Mr Ng. “Why not just send by normal mail the first time?”
He e-mailed the suggestion to the police and PS21 Office, which looks at idea to make improvements in the public service.
The idea was taken up, and now , the police first send traffic summons by normal mail. They are sent by registered post only if offenders do not respond. This saves the police $2 per notice, or about $113,000 a year.
The simple idea earned Mr Ng $1,000 award!
David Ng broke the 70kmh limit in Upper Thomson Road –and got booked for speeding.
The summons came by registered mail several days later, but he was not at home to receive it.
When he called to ask the police to post it again, he was told to collect it at the post office-or wait for a second notice, which they would send later by normal mail.
“That didn’t make sense,” said Mr Ng. “Why not just send by normal mail the first time?”
He e-mailed the suggestion to the police and PS21 Office, which looks at idea to make improvements in the public service.
The idea was taken up, and now , the police first send traffic summons by normal mail. They are sent by registered post only if offenders do not respond. This saves the police $2 per notice, or about $113,000 a year.
The simple idea earned Mr Ng $1,000 award!
1 comment:
Mr Ng's suggestion is simple, good and well thought out because the Singapore Postal is by and large efficient and effective. So the Japanese kaizen concept of continuous improvement should be professionally taught at all levels of our society. Just a matter of illustration, during the early years, Toyota cars were not highly looked upon by the local population, saying that the cars were of inferior quality. But through the effective use of the kaizen principle of production, the car manufacturer has today become a global giant for vehicle production.
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