I saw the customer feedback form in the Indonesia domestic flight early this month when I was on my way attending a seminar at Medan. It was well designed. I had two suggestions for improvement for the airline company:
- To provide English newspaper or Chinese newspaper as it was a two hours flight
- To improve the Public Announcing system during take-off as it was very noisy
I stated my email address as asked for a reply. As at to date 11 June, I did not receive a reply. I am quite sure I will not be giving them any feedback next time.
2 comments:
This is the same wayang practised in Singapore, and is famous for its wayang kulit. Therefore you should not be surprised at all when not receiving a reply from this esteemed airline. To be frank only the Japanese practises suggestion scheme seriously and this a difference between them and the third world countries. Now we should know why the Japanese is no.2 in the world economy despite being a small country with no natural resources.
Dear Zen,
Thanks for your comments.I agreed with what you siad
Let's start a stop "wayang" campaign.
Regards
PSK
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