I saw the full color printing of customer feedback form at a supermarket. It was a good start to attract customer attention that there a from for customer to comment.
The next phase for the supermarket is to listen and act. Other wise it will end up like my friend Zen comment's that they are all “wayang”, meaning for show only.
One more thing I observe is that the form on “thick the appropriate box” ( see bottom picture) can be further improved to make it more user friendly. It is to be in line with continuous improvement spirit.
The next phase for the supermarket is to listen and act. Other wise it will end up like my friend Zen comment's that they are all “wayang”, meaning for show only.
One more thing I observe is that the form on “thick the appropriate box” ( see bottom picture) can be further improved to make it more user friendly. It is to be in line with continuous improvement spirit.
3 comments:
Last time I mentioned a supermarket that did the 'wayang' is in fact FairPrice itself. All in all I made two suggestions for them to improve their services and to date have not received any reply let alone carried out the improvement. I urge Pehsk to make some suggestions through their feedback forms and see if there is any response just to verify my statement on them to justify what I said. No use having nice looking elaborate feedback forms if the management does not act on them.
Dear Zen,
Thanks for your response. Last time NTUC use a diffrence form. May I know what are the comments you made? I do not have any to suggest at this point of time.
Regards
PSK
I suggested to them to allow Sing-post to install a small letter box at their customer enquiry counter so that shoppers can drop their mail in it without going to a distant letter box situated outside a MRT station. Of course I understand Sing-post is trying to cut down the number of letter boxes all over Singapore in order to save time and manpower, but at least Fairprice should have the courtesy of giving me a reply.
My second suggestion is that those trolly pushers should warn customers of their presence while rushing a trailer of trolly at high speed during peak hours when older people or children are moving around. There could be an accident and people can get hurt. The pushers should use a whistle or somekind of horn - making a sound alerting people that they are approaching, again no reply. Isn't all these so-called feedbacks not wayanging'?
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