I was at one of the meeting room at Indonesia when I was attending a workshop there. I saw the operating instructions on how to switch on the television set and VCR (see picture below).
However, no one knows how to use it. I come to the conclusion that the instructions need improvement.
I remember last time when I was working for my ex-company, I designed a "idiot proof" operating manual with pictures of equipment and red dots pasted on equipment. So far, no user feedback that they do not know how to use them.
3 comments:
Some time back, my daughter bought a Toshiba DVD player but the operating button below just had symbols and without English words explaining the functions - like open/close, on/off, forward etc - taking for granted that users can operate just by looking at the symbols of the buttons. This reflects that the company is not attentive to users needs. On the other hand, when we bought a Philips LCD TV, the set is so user-friendly that when the sales personnel just made a simple explanation, we are able to operate it. In short, manufacturers of electronic goods must be able to produce user-friendly products in order to win over customers.
Dear Zen,
Thanks for the comments. I will show you my version of operating instructions in the next blog.
Regards
pehsk
Do you mean "idiot-proof" or "idol-proof"?
Idol proof means even a Singapore idol like Hady Mirza should be able to operate, given your isntructions. ;p
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